Bier & Wein Erlebnisse

What are Beer & Wine Experiences? 
Beer & Wine experiences are designed for those who love the world of wine and craft beer (or both). Each experience is designed by a sommelier. Tastings are led by our FoodAmbassador which presents wines and beers paired with exquisite food. The duration varies from 3 hours up to few days. 

Will I need to eat before or after the experience?
We recommend not to eat before any Beer & wine experience because there are always stops with wine/beer tastings paired with food. 

Are there alternatives for specific dietary restrictions?
We offer alternatives for all types of dietary restrictions (vegetarians, vegans, gluten, lactose intolerants, etc). You will be asked to inform us about your dietary restriction at time of booking. Please, try to be as specific as possible to better organize your experience. If you forgot to let us know something, you can get in touch with us via email or through the contact form 

Where is the meeting point?
The meeting point will be provided few days before the experience. 

Where does my experience end?
Meeting point and ending point are usually the same. However, this is always pointed out in each product description and in the confirmation email. At the end of each experience, our FoodAmbassador is available to provide information about how to reach your next destination or to call a cab for you. 

Are there any extras available? 
We offer extras such as travel insurance and transportation. Their availablility depends on the experience you choose. Before you complete your reservation, you will be able to select extra services and have further details.

Is transportation included?
Transportation is not included for experiences that take place in town. It is included when you need to reach wineries and breweries located outside the city. 

Is departure guaranteed for every experience?
Departure is always guaranteed. It means that the booking is immediately confirmed at the time of purchase. 

How big is the group?
The maximum number of participants varies according to the type of experience and the city in which it takes place. Since we prefer an intimate and cozy atmosphere and to ensure the highest quality, we only work with small groups that generally never exceed 12 people. If you want to enjoy the experience only for you and your family or your friends, you can choose "Private" option on the product calendar or request it 

Are the experiences children-friendly?
We do not recommend the participation of children because wine and beer experiences could be boring for them. However, they can join their parents at a discounted price and we can provide non-alcoholic alternatives. Some of our experiences are specifically designed to entertain children during adults activities and are available here.

Is there a lot of walking during the experiences?
None of the experiences involves a lot of walking. However, for activities with visits to wineries or breweries, the route may include sloping land or unpaved parts. 

What should I wear?
No specific clothing is required. However, we recommend wearing comfortable shoes as the walk in the city may include cobblestones and pavements. During excursions to cellars or breweries, you may have to walk on sloping grounds. Wear comfortable clothes according to the weather forecast and the season, bring an umbrella or rain gears if bad weather is scheduled. You may want to bring a bag or backpack if you are planning to shop. 

Will the experience still take place in case of severe weather?
Our experiences take place whether rain or shine and we have indoor options for all stops. In case weather is so severe that authorities issue a red alert and there is a real danger for safety, you will be promptly notified that the tour date is canceled, and you will receive a voucher for a future tour or get a refund. 

Will the experience still take place in case of strike/terrorist attack/ act of god etc?
Your safety is our most important priority and we will never jeopardize it. In case we are informed of any situation that may be a threat to your safety, we will do our best to get in touch with you and inform you that the food tour is canceled. In that case, we will offer you the possibility of rescheduling, receive a voucher for a future tour or a full refund. 

Are the experiences wheelchair/stroller friendly?
Many itineraries are not accessible on wheelchairs or with a stroller. For further information or for a path without architectural barriers contact us here.

Can I do shopping while enjoying the experience? 
Many of our experiences offer the possibility to spend a little time shopping. Some of our FoodMasters sell the tastiest local food and wine, and they will be delighted to have a new customer! Yet you are asked not to leave the group once we start the experience.

Are there restrooms during the experiences?
Yes, indeed! There are restrooms at many locations along the way. If you have specific needs, inform our FoodAmbassador. 

What can I do if I am late? 
It is a matter of respect for our professionals and for your co-travellers to arrive at the meeting point 10 minutes before the experience scheduled starting time. The Food Ambassador starts the experience at the scheduled hour. If you are late, you may call us and try to find the group once they started the food tour. There are no guarantees that you will be able to find the rest of the group, as our Food Ambassadors is narrating and will likely not be able to answer the phone. There are no reschedules or refunds for late comers who cannot find the group. 

I can’t find the meeting point, what can I do? 
A few days before of the experience, we send an email to all participants and provide useful information on the meeting point and how to get there. We recommend checking the location of the meeting point the day before the experience. In case of difficulty on the day of the experience, you can contact us by phone or Whatsapp at the emergency phone that is provided at time of booking.

I lost my group, what can I do? 
We always recommend staying close to the group and not leaving it for any reason. In case it happens, you can call the emergency number that is provided at time of booking.

I just booked an experience and I forgot to specify my dietary restrictions, what can I do? 
You can get in touch with us via email or through the contact form here.

Is it necessary to print the confirmation email/booking?
You won’t be asked to show any confirmation email or voucher, but we highly suggest to have at least a digital copy with you to show. 

Is it possible to book an experience for a large group of people?
Of course. Whether you are a private or a B2B operator, please get in touch with us so that we can send you our best offer.

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